Program Manager

Teleperformance Russia‚ Leading Outsourced Contact Center
service provider is looking for a professional sales manager. The
company employees over 1500 staff and services leading western and
Russian companies. The company is operating 3 call centers and is
dynamically growing.

 

Responsibilities:

  • Starting up and managing project
    development
  • Distributed infrastructure
    implementation
  • Application interfaces
    implementation
  • Identifying resources and
    purchasing the required components/services
  • Managing day-to-day operational
    aspects of a project and scope
  • Phased distributed
    workforce deployment
  • Business processes
    composition and verification with the Client
  • Support procedures
    deployment

Requirements:

  • Proven track record of large
    implementation program management
  • Strong knowledge of contact
    centre operational procedures
  • PMI  certificate (at least 3
    years)
  • Strong IT background
  • Multiple parties
    coordination
  • Flight and transport industrial
    knowledge   
  • Excellent
    communication skills, good interpersonal skills, diplomacy and
    tact
  • Fluent English 

Conditions:

  • Company offers excellent career
    opportunities, competitive  compensation and attractive social
    package
  • Office is near Paveleckaya or
    Serpuhovskaya metro station.

Дополнительно:

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