Training and quality specialist – Collections
For our client, an international financial group, we are looking
for an experienced specialist in the area of soft skills training
in call centers.
Training and quality specialist -
Collections
Independent position in small team within Operations
department at HQ of the company – support of Collections. You will
be responsible for trainings of communication and negotiation
skills of call center operators in European and Asian
countries.
What will you do:
- work in a small team (Collections manager, analyst) reporting
directly to Operations manager - analyze and evaluate efficiency of collections call centers in
several countries (Czech Republic, Russia, Bielarus, Kazachstan,
Vietnam, China) - implement efficient quality management tools in call
centers (calls monitoring, feedback, training etc.) - prepare draft of trainings for each country based on local
needs, implement and develop training methodologies and particular
trainings, - your aim will be to continuously improve communication skills
of call centre operators to successfully recover debts from the
clients - create and realize soft skills trainings – how to communicate
with clients /debtors in early collections, recover debts in
different phases of delay - train the trainers in the countries, especially in delivering
feedback, motivating and training of operators - travel regularly
We require:
- secondary/university education
- fluent English
- fluent Russian – reading, writing, communication with native
speakers - practical experience in training soft skills in call
centres environment, ideally communication with debtors in
collections - working experience in financial institution or call centre
in other business (telco, energetics, outsourcing) - strong analytical skills
- conceptual thinking, experience in designing soft skills
trainings - knowledge of quality management tools in call centres
- ability to desing incentive schemes
- willingness to travel and work abroad
We offer:
- interesting, creative and independent job in education and
development - possibility to grow professionally and build carreer in a
strong financial group - support from experienced and competent manager and
collegues - variety of trainings based on individual needs (languages, soft
skills…) - attractive salary
Дополнительно:
- Новые решения IBM для cloud computing
- Tivoli Express
- Курс Основы IBM BladeCenter (XTR30RU)
- ЦОД для сибирских энергетиков на базе решений IBM
- Tivoli
Простой итог: