Officer Remote Banking Support
Summary
- Advanced support for the full range of e-banking services provided by ING Moscow (including dial-up ING-Client, internet WEB-Client, ING Onile as well as phone banking) on the bank as well as on client side.
- Helpdesk for e-banking services subscribers of ING Moscow within the scope of technical and operational tasks related to usage of e-banking applications and processing of electronic documents in the applications both on client and bank sides.
- Execution of standard support procedures for the bank part of e-banking applications.
Responsibilities
- Receive and register customer calls
- Technical issues resolution by the phone or visiting customers
- Perform application initial setup as well as post-setup updates and upgrades by the phone or visiting customers
- Customer training and advising by phone or meeting customers
- Prepare system setup kits
- Guarantee availability of the e-banking services
- Guarantee prompt delivery of customer’s electronic instructions to the bank as well as bank’s documents to the customer
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